FAQ's

Frequently Asked Questions

Answers:

1. What do I need to know if I'm shopping for a student?

If you are shopping for a student, especially a contract school student, then you must check the box marked "Student" when you come upon the question, "For whom are you shopping?" This will then display another question, "How many students are you shopping for?" Select the proper number and fill out the boxes that appear for your student's or students' information (like seen in the Example image below).

Your account will be filed under the corresponding school(s) in our database, and we will grant you access to the proper school categories of our online catalog. Along with access to those school categories, you'll also have access to our Retail Departments.

For information on the security of your student's information, click here.

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2. What do I need to know if I'm shopping for a business or organization?

If you are shopping for a business or organization (i.e. you are ordering for employees, or you are ordering dress code apparel for yourself) that we already have a contract or agreement with, then you must check the box marked "Business/Organization" when you come upon the question, "For whom are you shopping?" Fill out the box that asks for the name of your business/organization (like seen in the Example image below).

Once this is complete your account will be filed under the appropriate business account in our database and we will grant you access to the proper business categories of our online catalog. Along with access to those business categories, you'll also have access to our Retail Departments.

When you are ready to check out please make note of the "Employee Name/Number" and "Purchase Order (P.O.) Number" fields at the bottom of the shipping selection and payment selection pages. These will need to be filled with the appropriate information for your order. If one or both of these does not apply to your business or organization, then you may leave them blank.

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3. What do I need to know if I'm not shopping for student, business, or organization?

If you are not shopping for any of the schools, businesses, or organizations that we are associated with in any way, then you should check the box marked "Personal" when you come upon the question, "For whom are you shopping?" (as seen in the Example image below)

You will not need to fill out any additional information (unlike those who check "Business" or "Student") and your account will be filed as a "Retail" customer in our database. This means you will only be able to access the parts of our online catalog that are open to Retail customers (i.e. the Public School and Retail Department categories).

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4. Why are some areas of this online catalog restricted?

At Absolute Uniform we service a wide variety of customers. Some of these customers have very specific needs and we have set up special areas of our catalog to cater to those needs. They may also have pricing that differs from the regular retail price, which may be because their items have special customizations (i.e. silk screening or embroidery), or simply because we have negotiated a contract with them. For these and other reasons we want to make sure all of our customers can shop our online store without having to worry about accidentally wandering into an area that does not have products that they can use.

Currently, our Contract Schools and Business Account categories all have restricted access, but the rest of our catalog should be open to all of our customers. If you have any trouble accessing an area of our catalog that you should have access to, please let us know. You may call us during our business hours or e-mail us at any time.

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5. Why do I get the "Restricted Access" page?

There are several reasons why you may be getting this page, the most common are:
-You might not be logged in.
-Your account might not have been granted access yet. (see note below)
-Your account might have recently been granted access BUT you must log out and then log back in before the change can take effect.
-You may have to clear your cookies or enable your cookies. (click here for an article that explains more about cookies)
-The permissions for a particular category or product may be set incorrectly. This is an error on our part. In this case please let us know specifically which product or category you are having trouble with and we will correct this as soon as possible.
-You may be trying to access our website from a computer that has such a high level of security that it is preventing you from browsing our catalog. Try lowering the security settings on your firewall, and/or setting http://www.absoluteuniform.com and https://www.absoluteuniform.com as "trusted domains" for your web browser. Or, try accessing our website from a computer with less restrictive security.

NOTE: It may take up to 24 Hours from the time you have registered for your account to be granted access to the areas you will be shopping. Granting the access is a manual process done by our personnel.

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6. I keep getting kicked back to the Index page after I try to access a particular area. Why?

If you are logged in, have received the "Your Account Has Been Updated" email, and are being forced back to the Catalog Index page after you click on a link to get to any other part of our catalog, or if you are having an issue similar to this, it may be a problem with the security settings on your computer. Many times this will happen when a customer is trying to shop from their office computer - offices may restrict their employees from accessing certain kinds of websites. In this case the only solutions will be to either contact your system administrator and request that "absoluteuniform.com" be set as a "trusted domain," or try to access our online catalog from a different computer (i.e. your home computer).

If you are having this problem from your home computer, you may need to adjust the settings on your firewall and/or your web browser. Please click this link to go to our page with a step-by-step process for setting AbsoluteUniform.com as a trusted domain in your web browser.

If you are still having problems accessing our catalog even after all these tips, please contact us.

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7. What do I need to know if I'm purchasing for an employee?

When you are ready to check out please make note of the "Employee Name/Number" and "Purchase Order (P.O.) Number" fields at the bottom of the shipping selection and payment selection pages (as seen in the example image below). These will need to be filled with the appropriate information for each order. If one or both of these does not apply to your business or organization, then you may leave them blank.

Unless you do not require the Employee Name, Employee Number, or P.O. Number, please do only ONE order per employee. This will help keep things organized so we know exactly what items go with which Employee and P.O.

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9. Why do I get kicked back to the Payment Information screen during checkout?

First, look for an error message at the very TOP of the web page as shown in the example image below.

You may click on this image to view a larger version.

This message will indicate what went wrong. The most common error, as shown in this image, is that "The address provided does not match billing address of cardholder." This means that the Billing Address that is shown on the Payment Information page is different from the one you have for you credit card. To correct this, click on the Change Address button on the Payment Information page (if you refer again to the example image above, this button is shown at the bottom of that image). From there you may select a different address from your Address Book or you may enter a new one. Your Billing Address is where your credit card statement is mailed to and it may be different from your Mailing Address, this is fine, you may enter a different address for both!

Once you are certain all of your information is correct, try to complete the check out process again. Note that the Confirm Your Order page (Step 3 of 3) will let you review your entire purchase and billing/shipping information one last time before you complete your order.

If you continue to have any problems, please contact us.

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10. Do you offer a Lay Away program?

Yes, Absolute Uniform is pleased to offer our 25% Down/90-Day Lay Away program. For more information on our Lay Away program, including terms and conditions, please contact us.

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11. Can I place a Lay Away order online?

No, unfortunately we cannot offer Lay Aways for online orders.

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12. How do I get my school, business, or organization involved with Absolute Uniform?

Do you have a school, church, business, organization or any other group that you would like to have your own section for on AbsoluteUniform.com? First what you should do is browse our vendor catalogs and pick the items you'd like. Once you have those, contact us (be sure to tell us the item numbers, specific colors, and the sizes you may need, as well as any embroidery or silk screening you may want to do on those products) and one of our salespersons will get back to you with a quote (or there may be more information we must gather from you before we can give a quote). When all pricing has been worked out we will create a section on our website for you and/or your group to shop from. Refer to some of the earlier questions addressed on this FAQ page for more information on how our school and business accounts work with regards to shopping. Feel free to ask any questions you may have at any time.

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Frequently Asked Questions

Registration Page Questions

Issues with Catalog Access

Checkout Process Questions

Other Questions

Answers: