Frequently Asked Questions

Registration Page Questions

1. What do I need to know if I'm shopping for a student?
2. What do I need to know if I'm shopping for a business or organization?
3. What do I need to know if I'm not shopping for student, business, or organization?

Restricted Access Page Questions

4. Why are some areas of this online catalog restricted?
5. Why do I get the "Restricted Access" page?

Checkout Process Questions

6. What do I need to know if I'm purchasing for an employee?
7. How do the Discount Coupons work?

Other Questions

8. How do I get my school, business, or organization involved with Absolute Uniform?

Answers:

1. What do I need to know if I'm shopping for a student?

If you are shopping for a student, especially a contract school student, then you must check the box marked "Student" when you come upon the question, "For whom are you shopping?" This will then display another question, "How many students are you shopping for?" Select the proper number and fill out the boxes that appear for your student's or students' information (like seen in the Example image below).

Your account will be filed under the corresponding school(s) in our database, and we will grant you access to the proper school categories of our online catalog. Along with access to those school categories, you'll also have access to our Retail Departments.

For information on the security of your student's information, click here.

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2. What do I need to know if I'm shopping for a business or organization?

If you are shopping for a business or organization (i.e. you are ordering for employees, or you are ordering dress code apparel for yourself) that we already have a contract or agreement with, then you must check the box marked "Business/Organization" when you come upon the question, "For whom are you shopping?" Fill out the box that asks for the name of your business/organization (like seen in the Example image below).

Once this is complete your account will be filed under the appropriate business account in our database and we will grant you access to the proper business categories of our online catalog. Along with access to those business categories, you'll also have access to our Retail Departments.

When you are ready to check out please make note of the "Employee Name/Number" and "Purchase Order (P.O.) Number" fields at the bottom of the shipping selection and payment selection pages. These will need to be filled with the appropriate information for your order. If one or both of these does not apply to your business or organization, then you may leave them blank.

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3. What do I need to know if I'm not shopping for student, business, or organization?

If you are not shopping for any of the schools, businesses, or organizations that we are associated with in any way, then you should check the box marked "Personal" when you come upon the question, "For whom are you shopping?" (as seen in the Example image below)

You will not need to fill out any additional information (unlike those who check "Business" or "Student") and your account will be filed as a "Retail" customer in our database. This means you will only be able to access the parts of our online catalog that are open to Retail customers (i.e. the Public School and Retail Department categories).

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4. Why are some areas of this online catalog restricted?

At Absolute Uniform we service a wide variety of customers. Some of these customers have very specific needs and we have set up special areas of our catalog to cater to those needs. They may also have pricing that differs from the regular retail price, which may be because their items have special customizations (i.e. silk screening or embroidery), or simply because we have negotiated a contract with them. For these and other reasons we want to make sure all of our customers can shop our online store without having to worry about accidentally wandering into an area that does not have products that they can use.

Currently, our Contract Schools and Business Account categories all have restricted access, but the rest of our catalog should be open to all of our customers. If you have any trouble accessing an area of our catalog that you should have access to, please let us know. You may call us during our business hours or e-mail us at any time.

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5. Why do I get the "Restricted Access" page?

There are several reasons why you may be getting this page, the most common are:
-You might not be logged in.
-Your account might not have been granted access yet. (see note below)
-Your account might have recently been granted access BUT you must log out and then log back in before the change can take effect.
-You may have to clear your cookies or enable your cookies. (click here for an article that explains more about cookies)
-The permissions for a particular category or product may be set incorrectly. This is an error on our part. In this case please let us know specifically which product or category you are having trouble with and we will correct this as soon as possible.
-You may be trying to access our website from a computer that has such a high level of security that it is preventing you from browsing our catalog. Try lowering the security settings on your firewall, and/or setting http://www.absoluteuniform.com and https://www.absoluteuniform.com as "trusted domains" for your web browser. Or, try accessing our website from a computer with less restrictive security.

NOTE: It may take up to 24 Hours from the time you have registered for your account to be granted access to the areas you will be shopping. Granting the access is a manual process done by our personnel.

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6. What do I need to know if I'm purchasing for an employee?

When you are ready to check out please make note of the "Employee Name/Number" and "Purchase Order (P.O.) Number" fields at the bottom of the shipping selection and payment selection pages (as seen in the example image below). These will need to be filled with the appropriate information for each order. If one or both of these does not apply to your business or organization, then you may leave them blank.

Unless you do not require the Employee Name, Employee Number, or P.O. Number, please do only ONE order per employee. This will help keep things organized so we know exactly what items go with which Employee and P.O.